OBJECTIVE:
Dynamic and detail-oriented User Experience Researcher with extensive expertise in both qualitative and quantitative research methodologies. My professional journey encompasses proficiency in usability testing, survey research, and conducting insightful user interviews. With a solid foundation in social work, psychology, and education, I am uniquely skilled in integrating psychological and sociological principles to enhance user experiences. My analytical mindset, coupled with exceptional communication abilities, empowers me to transform complex data into practical, actionable insights. My comprehensive understanding of front-end and back-end development processes enables me to collaborate effectively with design and development teams, ensuring that research findings are integrated seamlessly into product development. I am eager to leverage my skills in a challenging environment to contribute to the creation of intuitive and user-centered designs.
UX Skills:
| Ideation Strategies | End-User Research | Usability Testing |
| Persona Creation | Journey Maps | Wireframing |
| In-depth Interviews | Heuristic Evaluations | Quantitative Research |
| User Experience | Qualitative Research | User Interface Design |
| Prototyping | Think-Out-Loud | A/B Testing |
| Blurry and Click Test | Participant Exploration | A/B In Production |
| Iconography | Tree Testing | Navigation |
| HTML | CSS | JavaScript |
UX Tools:
| Figma | Qualtrics | UserZoom |
| Dribble | Excel | UserTesting |
| HotJar | Optimal Sort | Lookback |
| Google Analytics | Balsamiq | InVision |
| DScout | Respondent | Adobe |
EXPERIENCE:
2021 - present
Evernorth Health System
St.Louis, MO 63121
Remote Senior UX Researcher
- Mixed-method research focusing on user and consumer behaviors.
- Work with stakeholders to set a research roadmap or timeline.
- Evangelize UX research benefits and best practices to stakeholders.
- Apply experience, knowledge of social science, design, and ecommerce best practices to identify both tactical and programmatic research needs.
- Define testable hypotheses that are relevant to the business and design approaches to address general user experience and product marketing questions.
- Develop research plans and recruitment criteria with stakeholder input.
- Collect research data using a broad range of methods, such as moderating interviews, conducting usability and contextual evaluations, conducting diary studies, and designing and programming surveys either directly, in collaboration with other research staff, or with vendors.
- Present findings and implications to stakeholder audience.
- Work closely with various stakeholders, such as design, content, development, and product teams, to produce high-quality, innovative designs that leverage research insights.
- Work with design system teams to develop reusable and functional design components.
- A customer advocate, with a familiarity of competitive experiences and Evernorth Health Services research findings that is applied toward expert evaluation of internal products and ensuring teams have a clear picture of the end user experience.
- Investigate and socialize new technology, processes, and/or research approaches.
2020 – 2021
UX1ST
O'Fallon, MO 63366
UX Researcher &
Designer
- Conducted user research and synthesized findings to inform design decisions.
- Designed wireframes and prototypes that reflect user needs and preferences.
- Developed intuitive and visually appealing interfaces that are informed by user insights.
- Designed user interfaces that reflected user needs and preferences.
- Created wireframes, prototypes, and mockups that facilitated feedback and iteration.
- Developed front-end and back-end code for responsive, scalable, and secure websites.
- Designed and implemented RESTful APIs and microservices to enable communication between front-end and back-end systems.
- Configured and deployed websites to AWS and other cloud computing platforms.
EDUCATION:
- LaunchCode
- LC101 WebDev JavaScript
- JavaScript - foundational programming concepts and front-end programming in JavaScript, including testing and Angular
- Skill Track - skills to build full-stack web applications using Java (with Spring Boot MVC)
- Missouri Baptist University
- MS.Ed. Education: Curriculum and Instruction
- Missouri Baptist University
- B.S. Psychology
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